Returns vs. invoiced items

Files you need

• Order / sales invoice register: Your record of what was sold and invoiced, from your ERP, accounting system or the marketplace order report.For example: Marketplace order report, ERP sales register, Zoho / Odoo / Tally sales export.
• Marketplace returns report: Customer returns and failed deliveries (RTO), with refund amounts.For example: Amazon customer returns report, Noon returns report, Namshi return manifest.
• Warehouse returns received(optional): What actually arrived back in your warehouse. Optional, but needed to catch refunds for items that never came back.For example: WMS goods-received report, Returns inward register.

What Sawwi checks

• Refund exceeds invoice: More was deducted than was invoiced for that line.
• Return without an invoice: Return for an order or SKU that's not in your sales register.
• Refunded but not received back: Refund deducted but the item never reached your warehouse.
• Return quantity exceeds sold quantity: More units returned than were sold on that order.

Listed for you to review (not calculated automatically yet): no credit note issued.